I am the operator and supervisor of a trucking repair company located in the mid-west. My small business provides tractor-trailer repair products and services both equally in-dwelling and about the road for owner/operators that are in transit. I say “in transit” since a big percentage of our business enterprise originates from vehicles which have damaged down about the road. We travel more than 200 miles in all directions to acquire them up and running as fast as we could.
Additionally, we provide diagnostic solutions and preventive servicing which include oil changes, plug and wire modifications and tune-ups. Located amongst two rather big metropolitan areas, we see loads of business are available in as motorists frequently prefer to avoid needing to prevent around main metropolitan locations as it may normally imply numerous several hours of down time. Therefore, we get a great deal of phone calls coming in at selected situations of your day, although at other situations our phones won't ring for one hour or more. I not long ago had a trunk review performed on our telephone lines, to determine if we have been missing calls all through our fast paced periods. I planned to know if including extra phone lines could possibly strengthen enterprise. I had been shocked at the final results.
We ended up lacking a lot of incoming phone calls, over I had imagined. Together with the phones ringing from the hook, I actually experienced no clue just how Many individuals had been struggling to 마블릭 get as a result of. Right after I obtained the trunk examine outcomes, I included four much more lines and hired a lot more customer care Reps. In just a month of undertaking this, I'd to add two excess bays to our creating to accommodate the increase in trucks coming in. In short, my company has developed by thirty percent from owning the trunk study carried out. The alternative would've most likely been a minimize in company as drivers may need decided to prevent looking to agenda with us on account of never ever with the ability to get via. It just reminds me that That which you don’t know can damage you, or definitely your small business.
