I am the owner and manager of the trucking repair service corporation located in the mid-west. My business delivers tractor-trailer repair companies both of those in-household and on the street for operator/operators who are in transit. I say “in transit” due to the fact a large percentage of our company originates from trucks that have broken down within the highway. We travel more than 200 miles in all directions to receive them up and managing as rapidly as we are able to.
Additionally, we offer diagnostic solutions and preventive servicing for example oil modifications, plug and wire variations and tune-ups. Positioned involving two rather massive cities, we see plenty of company come in as motorists frequently prefer to steer clear of needing to end in the vicinity of significant metropolitan places as it may often mean quite a few several hours of down time. Therefore, we get many calls coming in at particular situations in the working day, when at other situations our telephones may not ring for an hour or maybe more. I just lately had a trunk review carried out on our 마블릭 telephone lines, to determine if we were missing calls throughout our busy moments. I desired to know if introducing extra phone traces may improve business enterprise. I had been stunned at the results.
We were being missing many incoming phone calls, more than I'd imagined. While using the telephones ringing off the hook, I actually had no idea just how Lots of individuals were struggling to get as a result of. Just after I gained the trunk examine final results, I added four a lot more lines and employed extra customer care Associates. Inside a month of accomplishing this, I'd to add two further bays to our creating to support the increase in vehicles coming in. To put it briefly, my enterprise has grown by 30 per cent from acquiring the trunk study executed. The alternative would have probable been a reduce in company as drivers may need chose to stop looking to schedule with us due to under no circumstances being able to get through. It just jogs my memory that Everything you don’t know can hurt you, or unquestionably your enterprise.