I am 마블릭 the proprietor and supervisor of the trucking mend company situated in the mid-west. My organization provides tractor-trailer repair service products and services both in-residence and to the road for owner/operators that are in transit. I say “in transit” simply because a large part of our organization arises from vans that have broken down around the street. We travel around two hundred miles in all Instructions to get them up and managing as rapid as we can easily.
Furthermore, we offer diagnostic expert services and preventive maintenance for example oil alterations, plug and wire changes and tune-ups. Positioned in between two relatively significant cities, we see a lot of organization can be found in as motorists typically choose to stay away from having to end around important metropolitan areas as it could typically suggest many hrs of down time. Consequently, we get many phone calls coming in at specified situations of your working day, though at other times our telephones won't ring for an hour or so or more. I just lately had a trunk examine performed on our cellphone traces, to determine if we were being missing calls during our fast paced occasions. I needed to know if incorporating additional cellular phone strains might increase company. I was stunned at the outcomes.
We have been missing many incoming phone calls, much more than I had imagined. Using the telephones ringing from the hook, I actually had no clue just how Lots of individuals were unable to get as a result of. Following I gained the trunk study final results, I additional 4 far more strains and hired much more customer service Reps. Inside of a thirty day period of executing this, I had to incorporate two extra bays to our constructing to accommodate the rise in trucks coming in. To put it briefly, my business enterprise has grown by 30 percent from obtaining the trunk analyze executed. The choice would've probable been a decrease in company as motorists might have decided to prevent seeking to plan with us on account of under no circumstances with the ability to get through. It just jogs my memory that That which you don’t know can harm you, or absolutely your online business.