I'm the owner and manager of a trucking fix company located in the mid-west. My business supplies tractor-trailer maintenance services equally in-household and about the road for owner/operators who're in transit. I say “in transit” since a significant percentage of our business originates from vehicles that have damaged down around the road. We travel above two hundred miles in all Instructions for getting them up and managing as quick as we can.
On top of that, we provide diagnostic services and preventive maintenance for instance oil improvements, plug and wire improvements and tune-ups. Found among two quite huge cities, we see a great deal of business enterprise come in as motorists typically prefer to keep away from needing to cease in close proximity to key metropolitan locations as it could often imply various several hours of down time. Consequently, we get a lot of phone calls coming in at specific instances in the day, whilst at other occasions our phones might not ring for an hour or even more. I lately experienced a trunk review performed on our cellphone lines, to find out if we were missing phone calls all through our occupied periods. I wanted to know if adding additional phone traces may possibly improve business enterprise. I was stunned at the outcomes.
We ended up missing a great deal of incoming phone calls, over I had imagined. With the telephones ringing off the hook, I actually experienced no clue just how Lots of individuals were not able to get through. Right after I been given the trunk analyze final results, I added 4 additional lines 마블릭 and hired far more customer service Reps. In a month of undertaking this, I had so as to add two additional bays to our creating to accommodate the increase in vans coming in. Briefly, my business has grown by thirty % from acquiring the trunk examine carried out. The alternative would've likely been a lower in small business as drivers might have chose to cease endeavoring to timetable with us because of never ever with the ability to get through. It just jogs my memory that what you don’t know can hurt you, or definitely your online business.